Last updated: October 22, 2025

Thank you for shopping at Silkraj.com. We aim to ensure your satisfaction with every purchase. Please read our refund and return policy carefully before placing an order.

1. Overview

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • The item must be unused, undamaged, and in the same condition as when you received it.

  • It must be returned in its original packaging.

Several types of goods are non-returnable, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary items

  • Hazardous materials or flammable liquids or gases

  • Gift cards

  • Downloadable digital products (such as eBooks or software)

  • Health and personal care items

2. Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

3. Partial Refunds

Only partial refunds may be granted in certain situations, such as:

  • Books or items showing obvious signs of use

  • Opened CDs, DVDs, or software packages

  • Any item not in its original condition or missing parts not due to our error

  • Items returned after 30 days of delivery

4. Refund Process

Once your returned item is received and inspected, we will send you an email confirming receipt.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original payment method within a few business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before the refund is posted).

  3. Contact your bank — processing time may vary.

If you have done all of this and still have not received your refund, please contact us at parvez31709@gmail.com

6. Sale Items

Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded.

7. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same one, please contact us at parvez31709@gmail.com

[House no:569,Road no;1,area+post:Padma Residential Area,p.s:Chondrima,dist:rajshahi,Bagladesh-6207]

8. Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once we receive the returned item, a gift certificate will be emailed or mailed to you.

If the gift was not marked as such, the refund will be issued to the original purchaser.

9. Shipping Returns

To return your product, please mail it to:
[House no:569,Road no;1,area+post:Padma Residential Area,p.s:Chondrima,dist:rajshahi,Bagladesh-6207]

You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on your location, the time for exchanged products to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned goods.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:
📧 parvez31709@gmail.com